The Career Key Canada
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Contact Us

Technical Support

To report difficulties accessing purchased items or to ask any customer service-related questions, please email We make every effort to respond to inquiries within one business day.

Before contacting us about any difficulties accessing the online test, please make sure your internet browser security preferences are set to enable or allow javascript to operate, then retry the test. Although infrequent in occurrence, this is the most common technical problem with taking the online test.

Licensing and Purchasing Inquiries

For questions about licensing the content of The Career Key website including the test, please email

Purchase Orders. Unfortunately due to the costs of administration, we are not able to accept purchase orders.

An alternative is to receive an invoice in advance of receiving your order from SWREG, our payment vendor. This is called a "Pro Forma Invoice". It works like this: when you checkout, select "Pay by Check" and SWREG will email you the Pro Forma Invoice. Once SWREG receives your check, your order will be emailed to you. Please note that there is an additional $3 charge for this service.

Academic Inquiries and Feedback

For academic inquiries and feedback, please contact Dr. Jones at We encourage academic use of The Career Key, including its use to conduct research. We welcome any feedback from the academic and counselling community


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